Most consumers (88%) trust online night clubs and bars email list reviews as much as personal recommendations, and 90% of consumers read online reviews before choosing a company. Ask for online feedback after the project is complete . In fact, online reviews are essential for all businesses.
With this in mind, you need to develop a process for collecting online feedback after the project is complete. Ask for online feedback You should have an automate email campaign that is triggere as soon as you complete the job. Part of this series could be a customer survey so you can learn about improvements, and another part should be collecting online feedback to attract new customers to your construction business.
However you have to be careful
with the automation process because you don’t want these emails to be sent to coinbase database clients on projects where the client fire you from the project or something critical happene. You already know the areas of improvement on these projects, and you don’t want to invite that negativity to your review sites, although it can happen anyway. That’s why the next step in your online presence is so important.
Respond to online reviewsWhether your customers leave good using project management tools or bad reviews, you should respond to them. Responses show that you care and that you are committe to correcting mistakes – whether those mistakes are simply the customer’s perception of the situation or actual mistakes you made along the way.
When answering questions, try to move the conversation to personal channels such as chat, email, or phone. But you should also be friendly, welcoming, and willing to work with the customer to resolve the issue.
Don’t be defensive when responding to negative online reviews. Show what you’ve done what is customer retention? to resolve the issue and what you intend to do for the customer going forward.
Finally, don’t copy and paste the same response to every review. Find different ways to say the same thing. Copy-paste responses make you look robotic, unintereste in the customer, and like you didn’t read the entire review.
Create a targete social media strategy
Social media can consume your entire day if you’re on every Ask for online taiwan data feedback platform and interacting with every potential client. Instead, to save time and make the most of it, choose the platforms you work on carefully.In the construction industry, you marketing list need to first determine who you are serving – homeowners or other businesses. This will help you determine which platforms will work best for you. For commercial construction companies, consider Facebook, LinkedIn, and Twitter as social platforms. Residential construction companies should focus on Facebook, Instagram, and perhaps Pinterest for articles and decorating ideas.